We collect information about you when you use the MindFull website: for example, when you first register, when you have mentoring or counselling or when you enter a competition. Website usage information is also collected via cookies, which are explained below.
If there's something you don't understand on MindFull, the best thing to do is to ask an adult you trust. Or you can talk to any of the MindFull Mentors or someone who works for MindFull when they're online. They're all here to help you.
What information do we collect from you?
When you register to use MindFull, we'll ask you some basic questions, such as: your name, email address, gender, date of birth, background and location. We'll also ask you a few questions about your mental health and wellbeing, as this is what MindFull is here to help you with. Only your username is visible on your MindFull profile though – all the rest is kept private and hidden.
Later, but only if you choose to, you can tell us more about yourself. Most of this information is also private, and the form tells you if it's hidden or shown. There's also a section for public information that you might like to share with other young people - like blog posts, or your personal interests (which you can display on your profile). But you must always be careful never to write anything here that could easily identify you.
When you have counselling, many counsellors will keep notes about your session, so that they can remember what you discussed and help you with your problems. They will keep these safe so that no-one else can see them.
How we use information
MindFull does lots of research into mental health and emotional wellbeing. We use the MindFull website to ask questions to help us better understand the types of issues young people are facing and how they are affected. This means we can improve our ways of helping and supporting you. For instance, one of the reasons we ask you to provide your postcode to help us build up a 'map' of areas in the UK where young people are most affected by mental health issues (e.g. depression). As another example, we ask whether you 'take care of a family member with a disability or long-term illness' because we are trying to understand more about the number of young carers who are worried about their mental health or emotional wellbeing.
We'll also sometimes email you with news about MindFull, but you can choose not to receive this if you prefer – simply go to your profile, select 'update your profile', and choose the 'opt out' tab. Here you can choose which mailers you wish to receive from us. You can also close your account in this section too.
Your information is kept confidential and not shared with other organisations, unless we believe that you are in danger (explained in When MindFull shares information).
When will MindFull share my information?
We'll only share your information if we feel you or someone else isn't safe. No matter what age you are, your safety and wellbeing, both off and online, are extremely important. So if you share something with a member, mentor, counsellor or member of staff that makes us worried about your safety, we may pass this on. We'll also pass on some of your personal information, so that they know who you are and where you are. We will always try to ask you first though.
For more information, read about Safeguarding on MindFull.
Getting a copy of the information we hold about you
You have the right to see the information we keep about you. If you'd like a copy of your personal information, please contact us. We keep personal information on record for six years, but you can always ask us to update or remove information.
A cookie is a little bit of web code that can do things like track the time you spend on a website, or makes sure your username and password match up when you sign in.
Most internet browsers allow you to choose whether or not to accept cookies, which is great. But please remember, if you don't allow cookies on the MindFull website, some things, like logging in, might not work properly.
Find out more about cookies here.