Safeguarding is all about taking action to keep you safe. For example, if you tell us you are depressed or hurting yourself (self-harm), we will talk to you online and offer you counselling to help you deal with your feelings.
However, if you tell us that an adult is hurting you (physically, sexually or emotionally), not looking after you properly (neglect) or that you are going to end your life, our Safeguarding team will discuss this and will need to share what is happening to you with someone in your local area (see below). We call this safeguarding, and we will always try and let you know when we need to do this.
You can download our Safeguarding and Child Protection policy for more detailed information.
Who might we tell?
Offline (if you are being mentored in your school) the adult might be a teacher looking after MindFull in your school, or perhaps a teacher working in Pastoral Care.
Online, the trusted adult could be a MindFull Counsellor. Sometimes we may contact other services like your local social services or, in certain circumstances, the emergency services. Who we call depends on what is happening to you. It is their job, just like ours, to make sure you are safe and happy, so they will be as helpful as possible. We will always try and let you know when we need to do this.
MindFull also works closely with the Child Exploitation and Online Protection Agency (CEOP), if your online safety is brought into question.
What sort of information about you might MindFull tell someone else?
If we are contacting a trusted adult in your school or another service, MindFull's Safeguarding team will pass on a summary of the conversations you have had with a MindFull Mentor or Counsellor, or they may be asked (by social services or the police) to pass on exactly what you have said - this is called a transcript. They will also share enough information so that other services know who you are and where you are.
How are these reports recorded?
If we are worried about your safety, MindFull Counsellors will record the incident in their notes. This record will be shared with the Safeguarding team, who will keep notes about any further action or contact with offline services.
All records are kept for six years and then destroyed (deleted online or shredded offline).